FAQ

 

You have questions. We (hopefully) have answers. If you don't see your question below, feel free to contact us via email and we will get back to you within a business day or two.

Cookbooks

Is the Sweet and Salty brownie in your cookbook?

The Sweet and Salty Brownie is in our second cookbook - Baked Explorations. The Sweet and Salty Cake is in our first cookbook - Baked: New Frontiers in Baking.

Why don’t my Chocolate Chip Cookies look like the ones in the book?

Don’t be discouraged! In earlier editions of our first cookbook, we forgot to mention that your butter should be fairly cold when you beat it with the sugar, and you should only beat the butter and sugar together until they are just combined.

So, can you tell me about the missing cardamom in the speculaas recipe in Baked Explorations?

Yes! In the first edition of Baked Explorations, we forgot to omit the cardamom from the instructions (though it is not listed in the ingredients). We tested this cookie many times with and without cardamom and eventually decided it was unnecessary. Our apologies for the error.

Custom Cakes and Cupcakes

Can you make a sheet cake or a shaped cake?

We do not make sheet cakes or shaped cakes. It is not our thing, and we are rather fond of the perfect proportion of filling to cake to frosting provided by the classic three-layer rounds.

Do you make edible photo transfers?

No.

Can you change the color or tint the chocolate transfer?

Yes, absolutely.

How many words can fit on my cake?

In our opinion, shorter is always better - and it also depends on the size of your cake. Keep it simple and sweet.

Can I customize cupcakes?

At the moment, we can tint the buttercream frosting, add florals or dots, and add an inscribed initial or two.

Can I order a variety of assorted cupcakes?

To ensure freshness and quality, all of our custom order cupcakes are baked per order and are only available one in one flavor per dozen. However, we usually offer a variety of cupcake flavors at the bakery (depending on day of week/time of day) - feel free to stop by and create your own assortment. Note: we cannot guarantee any flavor or quantity will be available and we highly recommend ordering dozens ahead of time if this isn't a chance you're willing to take.

Can I switch out the cake, buttercream, or filling for something else?

Absolutely! While we think each of our recipes is wonderful, we understand that sometimes someone's just craving a different spin on things. All components of a cake may be exchanged for others on our menu, but the pricing is unique to each substitution or addition you're looking for. Contact the bakery for a quote! NOTE: We do NOT make changes to the recipe of the cake dough.

How far in advance do I need to order my cake or cupcakes?

Both store locations have a firm 48 hour lead time policy. Nearly every item on our menu can be ordered, for no additional cost, with sufficient notice.

We can sometimes make next- or same-day requests work, but this is always a case-by-case basis, and depends on our existing production schedule. (You'd be surprised just how long it takes to make a single, three-layer cake). Note that there will be a rush fee associated with all rush orders (the sooner you need it, the higher that will be).

Please be sure to call at least 2 days before to make sure we can get you exactly what you want!

Delivery

Do you deliver?

We deliver our cakes and cupcakes throughout Brooklyn, Queens, and Manhattan (and sometimes to the Bronx or Staten Island, if our delivery service agrees).

Delivery windows are typically 9am - noon or 1pm - 4pm, and we have a very limited ability to deliver outside of these times, or to offer smaller windows.

Does delivery cost extra?

Yes, we have to charge extra because we deliver through a third party service. For rates and more information, please call our bakery directly.

(Do please note, cakes require very specific handling, and the delivery fee is priced accordingly).

Can I use my own courier service instead?

Absolutely! We're totally fine handing off a cake to your own courier, if you'd prefer, for no additional cost on our end.

But please do make note, once we hand the cake off to an outside courier, we consider it as being in your possession, and we can no longer be responsible for any damage sustained en route!

On the other hand, if you use our own service, we'll personally guarantee that your cake arrives beautiful and delicious! (And we'd do everything in our power to fix things if the worst should happen, which we're very proud to say is exceedingly rare).

Donations and Charities

Can you donate to or sponsor my event?

Generally speaking, we only donate to Non-Profits and local institutions (i.e. Brooklyn schools). If you are interested in receiving donated baked products for your charitable event, please send an email to [email protected] List your event’s date, time, location, and suggested product donation. Due to the volume of requests for donated product, we might not be able to get back to you right away.

Employment

Are you hiring?

We are always on the lookout for amazing bakers, baristas, decorators and managers. Even if we are completely staffed, we will keep your resume on file for future openings.

Can I send you my resume?

Yes, feel free to send it to [email protected] And make sure to tell us a little about yourself!

General

Are all of your classic cakes available as cupcakes?

Yes, with the exception of our bundt cakes.

What size are your cupcakes?

We only make standard size cupcakes. Sorry, no mini and no jumbo.

Do your marshmallows contain gelatin?

Yes, at the moment, all of our marshmallows are made with gelatin.

Do you make vegan and gluten-free products?

Baked is not a gluten-free bakery in that our gluten-free baked goods are made in the same kitchen as our regular baked goods. However we do make gluten-free products, and we do our best to prevent cross-contamination.

Our most frequently made gluten-free items include:

Chocolate Cloud Cookies, Peanut Butter Chocolate Chip Cookies, Sweet and Salty Brownie (GF version), Coconut Macaroons, Flourless Chocolate Cake (Cake available by ordering 48 hours in advance).

Are you a Kosher bakery?

Our bakery is not certified Kosher, however our packaged granola is.

Do you offer vegan goodies?

We do make a special "To Order" only Vegan Chocolate cake with Vegan Vanilla Frosting/Filling (though please note our kitchen is not Vegan). Our special order 8-inch Vegan cake is $60.00 and our special order Vegan cupcakes cost $40.00/dozen.

Other vegan items include: Vegan Energy Bites, Baked Vegan Valley Granola, Vegan Muffins.

Also note: if it doesn't have "vegan" in the name, it's almost certainly not.

Locations and Hours

What is your address? What are your hours? How do I get to Baked?

Visit our location page.

Online Ordering and Shipping

Do you ship your cakes or pies?

No. Unfortunately, we can’t ship everything. We only ship items that are available through our online store: bakedshop.com.

Can you ship internationally?

We are working on it. However, at the moment, due to various ordinances and red tape, we only ship within the United States – Alaska and Hawaii included.

Can I freeze your brownies?

Our brownies freeze exceptionally well (and we know a few people that prefer our brownies slightly cold)! To freeze: wrap the brownies (very tightly) in two layers of plastic wrap. To eat: leave the brownies in the plastic wrap and defrost either in the refrigerator (which will take longer) or at room temperature. Unwrap and eat. Brownies can be frozen for up to 2 months, but we dare you to exercise that much restraint.

Can I freeze your cookies?

Generally speaking, we don't recommend freezing our cookies, though we know several people that do so and are very happy with the results. If you do decide to freeze our cookies, please be sure to wrap (very tightly) in two layers of plastic wrap. Before consuming: leave the cookies in the plastic wrap, bring back to room temperature, unwrap, and eat!

Can I order cakes online or by email?

Unfortunately, no - please call the store you wish to order from directly. This is to ensure every cake is ordered exactly how you want it.

Other Questions

Do you have gift certificates?

Yes, we do; however, they may only be purchased/redeemed at our retail stores.

Sur La Table Mixes

Can you ship your mixes?

At the moment, we do not ship our Baked mixes via our online store. However, our retail store in Brooklyn stocks most of the mixes, all of the Sur La Tables stores stock the mixes, and you can order the mixes online at www.surlatable.com.

Do you wholesale your mixes?

Unfortunately, we are unable to wholesale our Baked mixes. They are exclusive to Sur La Table.

Can you provide the nutritional information for each of the mixes?

Our mixes are made from premium natural ingredients (the same we use at the bakery). For more information, please visit the Sur La Table website.

Weddings

Do you make wedding cakes?

Yes - they are extremely tasty and fairly priced. For more info on weddings and how to schedule a consultation, check out our weddings page.

Do you offer wedding favors?

We do. They include mini cookies, standard sized cookies (individually wrapped), brownies (individually wrapped), and individually boxed brownies. In most cases, we can apply personalized stickers and/or ribbon to these items.

Do you have cupcake stands?

We do have cupcake stands available for purchase. Please call the bakery to inquire about pricing and availability. Also, we highly recommend checking out the cupcake stands available on etsy.com and cupcaketree.com.